The Nigerian Civil Aviation Authority (NCAA) has reiterated that domestic airlines must process ticket refunds within 14 days, as stipulated in Part 19 of the NCAA Regulations 2023. This directive aims to protect passenger rights and ensure compliance with aviation consumer protection standards.
Key Points:
– Refund Timeline: Airlines must refund tickets within 14 days for electronic transactions and immediately for cash purchases.
– Non-Compliance: Airlines that fail to comply with the 14-day refund rule risk facing sanctions.
– Passenger Complaints: The NCAA has received numerous complaints about delayed refunds, prompting the regulatory body to take a stricter stance.
The NCAA emphasizes that timely refunds are a “low-hanging fruit” that airlines should prioritize to maintain public confidence in the aviation sector.
